Account Support

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27 articles in this collection
Written by Carlos Escalante

How do I set up the Two-Factor Authentication for the customer area?

and how to disable it and solve issues about it.
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Written by Carlos Escalante
Updated this week

How Do I update my Personal ID/Company Number?

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Written by Carlos Escalante
Updated over a week ago

My account is Suspended, what should I do?

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Written by Carlos Escalante
Updated over a week ago

How do I give permission for submitting support request on my behalf?

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Written by Carlos Escalante
Updated over a week ago

My plan seems to be "Terminated"

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Written by Carlos Escalante
Updated over a week ago

What's the difference between PayPal and PayPal Balance?

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Written by Carlos Escalante
Updated over a week ago

Support Platform Changes

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Written by Carlos Escalante
Updated over a week ago

How do I enable/update automatic payments with PayPal?

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Written by Carlos Escalante
Updated this week

Why did you double bill or charge me the wrong amount?

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Written by Carlos Escalante
Updated over a week ago

How do I stop automatic charges at my customer account?

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Written by Carlos Escalante
Updated this week

What is an AVS mismatch?

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Written by Carlos Escalante
Updated over a week ago

How to change my current Payment Method?

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Written by Carlos Escalante
Updated over a week ago

How do I update my billing address I have on file?

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Written by Carlos Escalante
Updated over a week ago

How do I enable automatic payments with my Credit Card?

This article will also work if you want to update the Credit Card details
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Written by Carlos Escalante
Updated this week

I forgot my password

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Written by Carlos Escalante
Updated over a week ago

How do I check my current credit balance?

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Written by Carlos Escalante
Updated this week

How do I get access to all the email messages that StableHost sent me?

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Written by Carlos Escalante
Updated over a week ago

How can I pay overdue invoices?

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Written by Carlos Escalante
Updated over a week ago

How do I change my client username / email address ?

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Written by Carlos Escalante
Updated over a week ago

How Do I Renew My Hosting?

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Written by Carlos Escalante
Updated over a week ago

How do I cancel my account?

Detailed instructions on how to cancel a plan on desktop computers.
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Written by Carlos Escalante
Updated over a week ago

How do I cancel my account from my mobile?

Detailed instructions on how to cancel a plan using a mobile.
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Written by Carlos Escalante
Updated over a week ago

Why does my account still show pending?

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Written by Carlos Escalante
Updated over a week ago

Why does my order say fraud?

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Written by Carlos Escalante
Updated over a week ago

How long does it take for my dedicated IP to be setup?

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Written by Carlos Escalante
Updated over a week ago

How long does it take to setup my account?

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Written by Carlos Escalante
Updated over a week ago

If I upgrade my package, does my coupon still get applied?

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Written by Carlos Escalante
Updated over a week ago