Account Support

How do I upgrade my web hosting plan?

Written by Carlos Escalante
Updated over a week ago

How do I update my Payment Method?

This guide will help you to keep your payment method up to date for future charges.

Written by Carlos Escalante
Updated over a week ago

I forgot my Client Area password

How to reset the password for the client area

Written by Carlos Escalante
Updated over a week ago

How do I set up the Two-Factor Authentication for the customer area?

and how to disable it and solve issues about it.

Written by Carlos Escalante
Updated over a week ago

How Do I update my Personal ID/Company Number?

Written by Carlos Escalante
Updated over a week ago

My account is Suspended, what should I do?

Written by Carlos Escalante
Updated over a week ago

How do I give permission for submitting support request on my behalf?

Written by Carlos Escalante
Updated over a week ago

My plan seems to be "Terminated"

Written by Carlos Escalante
Updated over a week ago

What's the difference between PayPal and PayPal Balance?

Written by Carlos Escalante
Updated over a week ago

Support Platform Changes

Written by Carlos Escalante
Updated over a week ago

How do I enable/update automatic payments with PayPal?

Written by Carlos Escalante
Updated over a week ago

Why did you double bill or charge me the wrong amount?

Written by Carlos Escalante
Updated over a week ago

How do I stop automatic charges at my customer account?

Written by Carlos Escalante
Updated over a week ago

What is an AVS mismatch?

Written by Carlos Escalante
Updated over a week ago

How do I update my Credit/Debit Card?

Written by Carlos Escalante
Updated over a week ago

How do I update my billing address I have on file?

Written by Carlos Escalante
Updated over a week ago

How do I enable automatic payments with my Credit Card?

This article will also work if you want to update the Credit Card details

Written by Carlos Escalante
Updated over a week ago

I forgot my cPanel Password

Written by Carlos Escalante
Updated over a week ago

How do I check my current credit balance?

Written by Carlos Escalante
Updated over a week ago

How do I get access to all the email messages that StableHost sent me?

Written by Carlos Escalante
Updated over a week ago

How can I pay overdue invoices?

Written by Carlos Escalante
Updated over a week ago

How do I change my client username / email address ?

Written by Carlos Escalante
Updated over a week ago

How Do I Renew My Hosting?

Written by Carlos Escalante
Updated over a week ago

How do I cancel my account?

Detailed instructions on how to cancel a plan on desktop computers.

Written by Carlos Escalante
Updated over a week ago

How do I cancel my account from my mobile?

Detailed instructions on how to cancel a plan using a mobile.

Written by Carlos Escalante
Updated over a week ago

Why does my account still show pending?

Written by Carlos Escalante
Updated over a week ago

Why does my order say fraud?

Written by Carlos Escalante
Updated over a week ago

How long does it take for my dedicated IP to be setup?

Written by Carlos Escalante
Updated over a week ago

How long does it take to setup my account?

Written by Carlos Escalante
Updated over a week ago

If I upgrade my package, does my coupon still get applied?

Written by Carlos Escalante
Updated over a week ago