All Collections
Account Support
Why does my order say fraud?
Why does my order say fraud?
Carlos Escalante avatar
Written by Carlos Escalante
Updated over a week ago

We understand that the security of your hosting account is of utmost importance. At StableHost, we employ various security measures to ensure the integrity of our services. Occasionally, an account may be automatically flagged as a precautionary measure based on specific factors. We appreciate your understanding as we prioritize the safety and protection of your online assets.

Account flagging is a complex process influenced by numerous factors. These factors include patterns in transaction behavior, IP addresses, or other security-related signals. While these measures are in place to protect you and our network, we recognize that genuine customers might occasionally find themselves flagged by our system.

If you believe your account has been flagged erroneously and you are a legitimate customer, we urge you to contact our Billing team promptly. We're here to assist you in resolving the issue swiftly and efficiently. Your satisfaction is our priority, and we are committed to working closely with you to validate your legitimacy and ensure seamless access to your hosting services.

Did this answer your question?