PrivateVPN FAQ's

All you want to know about our VPN Service

Carlos Escalante avatar
Written by Carlos Escalante
Updated over a week ago

What is a VPN?

A virtual private network, or VPN, secures your online activities by establishing an encrypted tunnel to another network over the Internet.

The VPN also hides your IP address, replacing it with one of ours, so no one can determine your geographic location; you appear to be located where our server is located.

What is the benefit of having an encrypted tunnel?

PrivateVPN provide strong VPN encryption between our VPN servers and your device. Encryption protects the digital data stored on your devices or transmitted via the Internet, keeping your data private from ISPs, surveillance, cyber hackers and other third parties.

All our servers utilize military-grade AES (Advanced Encryption Standard) 256-bit encryption code with 2048-bit DH key to ensure that your Internet connection is always secured — and we do this without slowing your speed or interrupting your connection.

Military-grade encryption makes it safe for you to use private connections and public Wi-Fi hotspots, preventing snoops, hackers and thieves from reading and stealing your data, while protecting you against viruses and phishing attacks.

What is the benefit of having a different IP address?

Our service lets you surf the net securely with a new, anonymous IP address, giving you access to any website you want, even if it’s censored in your country.

Simply figure out which country allows access to the content you want, open the PrivateVPN app on your device, select a server in that country, and connect.

How much does a PrivateVPN subscription cost?

You can find our plans and pricing here.

How many devices can I connect simultaneously?

You can setup PrivateVPN on as many devices as you like, but you may only connect simultaneously on ten (10) devices at any given time. If you need more devices connected simultaneously, then purchase additional accounts as needed.

How many servers do you have, and where are your servers located?

We currently have 200+ VPN servers in 43 countries throughout the world. See the full list here.

Are there any traffic limits on the service?

No, we never impose and limitations or restrictions on usage or bandwidth consumption.

Does VPN slow my Internet connection?

While any VPN service can slow down your connection, the difference is so minor that you probably won’t notice it. Plus, using PrivateVPN may increase your speed because unlike an ISP that throttles certain types of traffic, we never restrict traffic.

VPN Protocols

What are VPN protocols? Simply put, protocols provide a way for your device to connect to a VPN server. PrivateVPN supports a number of protocols. If you use a VPN app, set it to automatically select the VPN protocol that best suits your network. If you are not using an app or you don’t like the connection, then try the following protocols in this order:

  • OpenVPN – Most popular VPN protocol. Supported by many devices though third-party VPN client.

  • WireGuard – Latest VPN protocol. Faster than OpenVPN, but may not work in countries with restrictive networks (ex. China and Middle East countries).

  • OpenConnect – Advanced SSL VPN. Recommended in countries with strict network firewalls.

  • IKEv2 – Available on newer mobile devices, more secure than IPSec protocol. This VPN security protocol executes mutual authentication between two parties, allowing your devices to switch seamlessly between cell and Wi-Fi networks without interrupting the connection.

  • L2TP/IPSec – Available on most devices and routers, but can be blocked by firewalls on occasion.

  • PPTP – One of the oldest VPN protocols. Recommended only for older devices (that do not support the above

    protocols) or if you prefer faster speed due to low encryption.

Do you offer static or dynamic dedicated IP addresses?

We offer shared static IP addresses (available in all locations) and dynamic dedicated IP addresses with OpenVPN (TUN-UDP-1195) on selected locations.

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