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How do I cancel my account?
How do I cancel my account?

Detailed instructions on how to cancel a plan on desktop computers.

Carlos Escalante avatar
Written by Carlos Escalante
Updated over a week ago

Wait a second - are you really thinking of leaving the best web hosting company, known to man? Before you make such a crazy decision, let's step back, count to 10 together and re-group.

Has it been 10 seconds already? Argh. Alright - well, we hope you're not leaving us because of anything related to our service, support, or price. We can usually fix most issues if you contact us - our management team loves working with people! If you prefer to talk to our management team first, you can do so by contacting us here

To start the cancel proceedings, follow these yet-so-easy steps (if you are using a mobile phone, please read this guide instead):

  • Log in to the customer portal -

  • Click on Services -> My Services:

  • Select the service you wish to cancel by clicking the green “Active” button (If the Plan is already suspended you need to find the orange "Suspended" button instead):

  • On the left-hand Actions column, there's a link to 'Request Cancellation', click on it:

  • Fill out the form and click on Request Cancellation:

By doing so, it will contact our management team and inform them of your wish to cancel. We hope you have enjoyed our service (and sometimes horrible humor) and wish you the best. 

Important: If you are under our 45-day money back policy, contact us for applying it.

Goodbyes are never easy - hope you don't forget about us.

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